Cancellation and Refund Policy
7-Day Satisfaction Guarantee
We want you to build with complete confidence. If you purchase an execution track or membership on Ai Career and decide it is not for you before completing the first milestone, you are entitled to a 100% full refund within 7 days of purchase.
1. Overview of Digital Services
Ai Career provides digital practical micro-learning programs and AI Co-Pilot Assembly Studio sessions. All learning tracks are 100% digital deliverables (downloadable files, codebases, and roadmaps) with instant online access.
2. Eligibility for Refunds
You are eligible for a full refund under the following circumstances:
- Request within 7 Days: You submit a refund request within 7 calendar days of your original payment date.
- Uncommenced or Unredeemed Track: You have not downloaded more than 2 completed milestone deliverables or completed the entire capstone project.
- Technical Failure: In the unlikely event that a technical error on our platform prevents you from compiling your deliverables or accessing the studio, and our engineering team cannot resolve it within 48 hours.
- Duplicate Charge: Any accidental duplicate transactions will be refunded immediately in full upon identification.
3. Subscription Cancellation Policy
For recurring memberships (e.g., Monthly Executive Studio Access):
- You can cancel your recurring subscription at any time directly through your account settings or by contacting support.
- Upon cancellation, your subscription will not renew at the next billing cycle. You will retain active access until the end of your prepaid billing period.
4. Refund Processing Timeline
Once your refund request is approved:
- Web & Android Payments (Razorpay): Refunds are processed immediately through our payment gateway (Razorpay). The amount will reflect in your original payment method (Credit/Debit Card, Net Banking, UPI, or Wallet) within 5 to 7 business days, depending on your issuing bank's clearing cycle.
- iOS In-App Purchases: Payments completed through the Apple App Store are subject to Apple's standard refund policies. To request a refund for an iOS in-app purchase, visit reportaproblem.apple.com.
5. How to Initiate a Refund Request
To request a refund, simply send an email to our support team with your payment details:
- Support Email: support@aicareer.app
- Subject Line: Refund Request - [Your Registered Email / Order ID]
- Details Needed: Order ID / Payment reference ID (from your Razorpay receipt) and reason for refund.
Our customer care team responds to all refund requests within 24 business hours.